Privacy Policy

This Privacy Policy for Shaptru govern your visit to www.shaptru.com and your use of the Shaptru applications (Apps), and will explain how we collect, safeguard and disclose information that results from your use of our Service.

We use your data to provide and improve our Service. By using the Shaptru App, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meaning as in our Terms and Conditions. Our Terms and Conditions (Terms) govern all use of our Service and together with this Privacy Policy constitutes your agreement with us (Agreement).

1. Information Collection and Use

For a better experience, while using our Service, We may require you to provide us with certain personal information about yourself. The personal information that we collect about you include:

1.1 Information you provide to us directly

You may provide your personal information to us when you use our Services, including but not limited to when you register/sign up with Shaptru, place orders through our Services, contact us with inquiries. This information may include:

  1. Personal Identifiers- are information such as first name and last name, email address, delivery or postal address, account name, phone number or other similar identifiers.

  2. Transactional information- when you place an order through our Services, we collect information related to that order. This may include information such as items purchased, special instructions, date and time of order, subtotal, photos that you provide to Shaptru or other purchasing or consuming histories or tendencies.

  3. Financial account or Payment Information- information collected such as bank account, bank name, payment method, or other financial information. We use a third party payment processor that collects your payment information and processes payment made on or through the Services. We obtain limited information about your payment card from our payment processor, such as the last four digits of your card and the expiration date.

  4. Identification documentation - a collection of identification information (i.e. national identification card, driver’s license/permit, passport)  may be accumulated for certain specific scenarios in order to verify age and identity when delivering age-restricted items and/or products (e.g. alcoholic beverages, prescription drugs, etc.). 

  5. Sensory information - photos/images  you have uploaded/submitted to SHAPTRU in connection with the services (i.e. profile photo, prescription photo, etc). 

  6. Sensitive Personal Information – as these terms are defined under applicable data protection and privacy laws, including precise geolocation (see below for further information); driver’s license/permit, national identification card, or passport number. We do not use or disclose your sensitive personal information for purposes other than to perform the services reasonably expected by an average consumer, for security and legal reasons, with your consent, and/or for other purposes permitted by applicable law.

  7. Location Information (geolocation) - Use of the SHAPTRU services requires a collection and possible storage of your general location information (i.e. your IP address), along with your route and delivery pick-up and drop-off information. Granting the SHAPTRU Services permission from your mobile device to access your location allows SHAPTRU to collect and/or store the precise location of your mobile device while the SHAPTRU Apps are running in the foreground or background of your device. A provision of this information is necessary in order to help select your delivery address; to provide recommendations on Stores/Merchants based upon your location; to provide more accurate deliveries of your orders; and also to improve the services and enhance your user experience. Through the settings on your device or when prompted by the SHATRU mobile Apps, you can choose whether or not to enable the location tracking feature. If you choose to disable this feature, it may hinder some use of the Services. In turn this may compromise the accuracy of deliveries as the delivery driver/s (independent contractor) will not receive precise location information from your device. 

 

 

1.2 Use of Your Personal Information

 

At our discretion, we may use the information we collect about you for various purposes as described below;

 

a. To Provide You with the Services. Use of your information helps us provide you with the best experiences possible. For instance, your credit and/or debit card information helps us to complete your order transactions and your address information or device location allows the delivery driver/s to fulfill your delivery needs more accurately. To provide said services, SHAPTRU may be required to divulge your information to a third party in order to facilitate the performance/delivery of the services (i.e. disclosing personal information with Merchants and/or independent contractors or with your bank to validate your payment card, etc.). In turn, these third parties share contractual agreements with SHAPTRU to protect your information. 

 

b. Merchants, Independent contractors or Users. To facilitate the services provided by our App, we may provide information  such as first and last names, addresses, phone numbers and order details etc. to delivery drivers who complete your requested deliveries. Likewise, we provide similar information to the Merchants in order to facilitate deliveries and to the Users to help identify their delivery driver.

 

c. To Maintain and Improve the Platforms and Services. Use of your information is necessary for everyday business operations (i.e. auditing, fulfillment analytics, debugging (to identify and repair errors), internal research (for technological development/improvement), management of the Services and business related activities, as well as, undertaking measures to maintain the quality and safety of our platform. Hence, your information may be used to help improve the content and/or functionality of the Services.

 

d. To Communicate with You. We may from time to time contact you via text messages or via notifications about the status of your orders and deliveries, also we may inform you of promotional offerings and/or deals that may be of interest to you. Should you contact us in any event, we may be required to use certain specific information in order to assist you with potential issues of your use of the Services and/or to respond to your queries. This process allows SHAPTRU and its service providers to receive ‘in real time’ a collection and storage of data about your direct messages (i.e. text or chat messages); including but not limited to the message itself, the date and time of the text/chat message and your phone number. If you do not sympathize with the monitoring of direct messages shared by you to independent contractors/delivery drivers, then please refrain from sending messages to these parties.

 

e. To Third Parties when Required or Permitted by Law- SHAPTRU may be required by law and/or a request for cooperation by a government entity to respond to legal process or to divulge/disclose your personal information to third parties including law enforcement agencies when necessary in order to protect and defend our legal rights. This includes but is not limited to the safety and security of the users of the Services in order to prevent fraudulent activities.

 

f. Data Retention. Retention of your personal data may vary based upon the relationship shared by you and SHAPTRU (e.g. User, Independent Contractor, Merchant Personnel, etc.) and also based upon various factors. These include but are not limited to:

  • A reasonable time period to keep records to demonstrate that SHAPTRU has fulfilled its business and legal obligations and contractual commitments (where applicable);

  • A necessary timeframe to fulfill the purpose/s for which the personal data was collected; Limitation periods within which claims can be made;

  • When the company or business that you are affiliated or connected with ceases to maintain a business relationship with us or when your relationship with us terminates; and

  • For the existence of any and all legal proceedings involving SHAPTRU.

 

2. Log Data

We want to inform you that whenever you use our Service, in case of an error in the app We collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

3. Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

4. Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;

  • To provide the Service on our behalf;

  • To perform Service-related services; or

  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

5. Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and We cannot guarantee its absolute security.

6. How do i delete my account

The right of deletion provides an individual with the opportunity to request the deletion of their personal information. Although the right of deletion may differ from jurisdiction to jurisdiction, Shaptru offers this right to all Users, in compliance with applicable law and legal obligations. To exercise this right, please follow the instructions below:

Shaptru mobile app users: 

  • Open the app from your phone

  • Click your “account” or clicked the menu bar 

  • Then click “Edit profile or My profile”

  • You may see the option to delete your account or to update your information

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

8. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at s[email protected]